Our 30-Day Money-Back Guarantee

We want you to feel confident ordering from Heavy Hugs. If your item arrives damaged, faulty or materially different from its description, contact us within 30 days of delivery and we will work with you on a replacement or a full refund.

How to request help

Contact us with your order number, a description of the issue and photos where relevant. Please contact us before returning anything so we can give you the correct instructions.

Important conditions

Refunds apply to eligible items and are subject to verification. Items must not have been intentionally damaged or misused. Shipping and supplier restrictions may apply to change-of-mind returns. This guarantee does not limit any rights you may have under Australian Consumer Law.